Privacy Policy

1. Introduction

Welcome to Gadgetoma (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gadgetoma.com and make purchases from our store.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Personal Information You Provide

• Contact Information: Name, email address, phone number, shipping and billing address
• Payment Information: Payment method details (processed securely by Stripe — we never store your full card number or CVV)
• Order Information: Products purchased, order history, shipping preferences
• Communications: Messages you send us through our support chatbot or email

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Cookies & Tracking: We use cookies and similar technologies to improve your browsing experience (see Section 7)

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: Processing and shipping your orders, sending order confirmations and tracking updates
• Payment Processing: Completing transactions securely through our payment processor (Stripe)
• Customer Support: Responding to your inquiries and providing assistance via our AI chatbot and email
• Service Improvement: Analyzing usage patterns to improve our website, products, and services
• Communication: Sending order-related emails (confirmations, shipping updates, delivery notifications)
• Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access
• Legal Compliance: Meeting our legal and regulatory obligations

4. How We Share Your Information

We share your information only as necessary to fulfill orders and operate our business:

• Payment Processor (Stripe): Your payment information is processed securely by Stripe. We never have access to your full card details. Stripe may collect transaction data, device information, and billing details to process payments and prevent fraud.
• Fulfillment Partners (CJ Dropshipping): We share your name, shipping address, and order details with our fulfillment partner to ship your products. Their privacy practices are governed by their own privacy policy.
• Email Service Provider: We use a notification service to send order confirmations and shipping updates to your email address.
• AI Chatbot (Abacus AI): Conversations with our customer support chatbot are processed by Abacus AI to provide you with assistance.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. International Data Transfers

As we ship to over 150 countries and work with international partners, your personal data may be transferred to and processed in countries outside your own, including the United States and China. We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI-DSS compliant payment processing through Stripe
• Secure database storage with access controls
• Regular security monitoring and updates

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for basic website functionality, such as maintaining your shopping cart and processing checkout. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance your browsing experience.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Third-Party Cookies: Our payment processor (Stripe) and chatbot service may set their own cookies to function properly.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

For All Customers

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

For EU/EEA Residents (GDPR)

• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

For California Residents (CCPA/CPRA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise any of these rights, contact us at the email below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. Order records are retained for accounting and legal purposes as required by applicable law.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• 📧 Email: [email protected]
• 🌐 Website: gadgetoma.com